We understand your concerns over Internet security. Because we share your concerns, we've worked hard to develop a highly secure online ordering process — one that lets you shop and order with confidence. And we offer a Secure Order Guarantee that gives you 100% protection for your credit card transactions at candleberryinn.com.
We guarantee that your credit card information will be safe when you place an order at candleberryinn.com. Our Secure Order Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at candleberryinn.com. Bottom line: You're always protected when you shop our site.
Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With our Secure Order Guarantee, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
If you are using Firefox, the address bar at the top of your browser window will turn yellow and a lock icon will appear at the far right.
Our secure server encrypts not only your payment information, but all personal information related to your order. We utilize the industry standard SSL for our secure server software, which is one of the best technologies available today for secure e-commerce transactions. We store your payment information in a secure database, and we do not keep long-term records of your credit card information. Once an order is processed and shipped, your credit card number is removed from our databased after a short period. This means you have to re-enter your payment information for each order, but it ensures the highest security for all our customers and the best protection against fraud.
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode.
Please note that all the supported browsers listed on our Site Requirements page support secure ordering.